Senior Customer Engineer
Join Hardal as Senior Customer Engineer: build inbound funnels, own growth strategy, drive 500K+ ARR, and shape martech success with data-driven experiments.
We usually respond within two weeks
About the Role
Hardal is your new measurement analytics stack with server-side, first-party, and privacy-focused.
We're looking for a skilled Customer Engineer to lead client success efforts, ensuring satisfaction, solving challenges, and unlocking upsell opportunities.
Your Key Responsibilities:
This role is critical to Hardal’s growth and demands a blend of technical problem-solving, strong client communication, and strategic thinking.
Client Success: Ensure clients achieve their desired outcomes, delivering high satisfaction and retention.
Problem-Solving: Address client issues quickly and effectively, collaborating closely with the Product and Sales teams to find solutions.
Upselling: Identify opportunities to introduce clients to additional Hardal products, enhancing their value and driving revenue growth.
Support: Act as the first point of contact for technical and account-related inquiries, delivering exceptional service.
Growth Contribution: Help shape our client success strategy and play a pivotal role in scaling operations.
Requirements for Success:
Proven +3 years of experience in customer success, ideally in a SaaS environment.
Exceptional communication and client-facing skills.
Strong problem-solving and organizational abilities.
Ability to explain technical concepts in a simple, relatable way.
Self-motivated, proactive, and client-focused mindset.
Excellent English proficiency (written and spoken)
Experience in Martech or related industries.
Familiarity with analytics, tracking systems, or similar tools
What We Offer:
Collaborate with like-minded growth-tech junkies
Recently seeded startup culture
Be one of the first employees of a fast-growing team
Flexible working hours
Opportunity to shape measurement solutions and lead the change in marketing
- Department
- Customer Success
- Locations
- Barcelona, İstanbul
- Remote status
- Fully Remote